The Rise of Conversational AI in Business Operations
When thinking of voice bots, voice assistants like Alexa or Siri come to mind.
As businesses continue to embrace conversational AI, conversational interactive voice response (IVR) is fast becoming one of the most popular implementations.
With its ability to seamlessly interact with customers and provide personalized support, IVR has proven to be an effective tool for enhancing customer experience and satisfaction. Moreover, it is reducing costs, and increasing client reach with 24/7 multilingual assistance.
Collecting information from the interlocutor - the bot requested and stored the name "Maxim" in the database. Processing condition and sending message - the interlocutor answered "Yes" to all questions except for one. In this case, the bot sent a message via WhatsApp.
Switzerland is renowned for its small businesses producing exceptional goods and services. However, SME employees are sometimes overwhelmed with calls and struggle to focus on core tasks, which leads to stress. Thus, voice or chat AI bots can be beneficial in streamlining your daily activities and taking some of the burden off your plate.
AI-Powered Voice Bots Technology
A voice bot is an AI-powered conversational agent that uses natural language understanding (NLU) to interpret speech and understand intent. Furthermore, experts commonly refer to this technology as Conversational IVR.
Conversational IVR is a technology that enables callers to interact with a self-service solution using their voice. In contrast to traditional IVR systems, it eliminates the need for fixed menus or numerical inputs.
Conversational interactive voice response can comprehend full sentences in voice and even has the ability to understand context. Equally important, the voice bot responds in full sentences, allowing callers to steer the conversation.
Utilizing a voice bot, you can efficiently direct customers to the appropriate agent and provide them with additional assistance.
For example, conversational IVR can be employed for:
Focusing on What Matters
- Reduction of Staff Costs
- 24/7 Customer Support
- Self-Service Options
- Scalability
- Streamlining Routine Tasks
- Global Market Access
- Multichannel Communication (such as initiating a call on one platform and continuing it on Facebook)
Want to know how it works? Why not give it a try and witness the difference firsthand! Schedule demo today.
